GRMS (Guest Room Management Solutions)
Smarter Guest Room Management Solutions, Designed for Hotels of All Sizes
Guest Room Management Systems (GRMS) & EMS (Energy Management Systems) do more than manage lighting or adjust temperature, they create experiences that are comfortable, efficient and unforgettable for your guests. However, managing these systems effectively can be challenging, especially with outdated technologies or limited integration.
At mySmart, we specialise in hotel guest room automation like GRMS & EMS solutions tailored to the unique needs of hotels and hospitality venues across Australasia. For over 25 years, the systems we have delivered have enhanced the guest experience, reduced energy costs and improved operational efficiency. With Interel, Honeywell InnCom, Schneider Electric, Salto, and more in our portfolio, mySmart offers the largest range of GRMS solutions of any integrator in Australia.
Every year, we deliver hundreds of GRMS and EMS solutions to hotels across the country and with over 20,000 hotel rooms delivered to date (and still counting), we know what we are doing. Leading brands like Sofitel, W Hotel, Ovolo, Crystalbrook, and Shangri-La trust mySmart to deliver. Whether you’re building a new hotel or upgrading an existing property, we’ll make your guest room management simple, flexible, and scalable.
Why Reliable Guest Room Management (GRMS) Matters
Without the right system, managing guest rooms can lead to inefficiencies and missed opportunities. For example, relying on manual controls or outdated systems often results in higher energy bills, reduced guest satisfaction, and unnecessary operational costs.
Smart GRMS addresses these challenges by seamlessly integrating lighting, HVAC, and in-room technology. These systems:
- Reduce energy consumption without sacrificing guest comfort.
- Create scalable, adaptable solutions for hotels of all sizes.
- Support your sustainability goals and streamline operations.
By optimising both the guest and operational experience, GRMS gives your hotel a competitive edge while improving your bottom line.
Our Products Partners In The GRMS Space
Why mySmart's GRMS Solutions Are... Smart Simple Future Proof For Tomorrow
We Understand Each Hotel Is Unique
At mySmart, we understand that no two hotels are the same. That’s why we design every Guest Room Management System (GRMS) solution to meet your property’s unique needs, size, and goals. Whether it’s reducing operational costs or delivering cutting-edge guest technology, our systems make a measurable impact.
As one of the first companies to bring INNCOM by Honeywell to Australia – and its exclusive distributor for years – we’ve been at the forefront of guest room management innovation.
This proven expertise ensures we deliver smarter, more efficient solutions tailored to your hotel’s needs.
Partnering with Global Leaders
We collaborate with trusted global brands to bring best-in-class technology to your property, including:
- Honeywell
- Interel
- Schneider Electric
- Signify
- ABB
- AuVerte
- Eelectron
- Trustech
By combining these proven technologies with our expertise, we create future-ready systems that elevate operations and improve guest satisfaction.
Product-Agnostic Solutions for Every Hotel
Unlike providers tied to specific technologies, mySmart takes a product-agnostic approach, ensuring that we find the best technology to meet your hotel’s needs. Whether you’re managing a boutique property, a large resort, or a multi-property portfolio, we deliver tailored systems that fit your goals.
Our solutions are also designed with scalability and flexibility in mind, adapting seamlessly as your business grows. From small installations to complex multi-property integrations, our GRMS ensures your hotel is ready for today’s demands and tomorrow’s opportunities.
Delivering Impactful Results For Over 20 Years
Our GRMS solutions empower hotels to streamline operations, reduce energy costs, and enhance guest satisfaction. With over 20 years of experience, mySmart delivers systems that:
- Increase ROI through energy efficiency and operational optimisation.
- Enhance guest comfort with personalised, intuitive controls.
- Provide flexible, scalable solutions that grow with your property.
Partner with mySmart to transform your hotel with smarter, more efficient guest room management systems.
Energy Efficiency and Sustainability Built-In
Energy efficiency isn’t just about saving money – it’s about creating a more sustainable future. At mySmart, our GRMS solutions:
- Reduce energy usage by up to 30-50% with occupancy-based thermostats and automated controls.
- Align with certifications like NABERS, Green Star, and ESG goals, helping your property achieve sustainability benchmarks.
- Lower your carbon footprint without compromising guest comfort.
Whether you’re planning a new build or retrofitting an existing property, mySmart’s GRMS solutions combine comfort, convenience, and cost savings. With over 20 years of expertise, we’ll help you create smarter, more efficient guest rooms that exceed expectations.
Contact us today to learn how mySmart can transform your guest room management!
Learn More
NABERS for Hotels
What It Is and How to Actually Improve Your Rating
Hotel Energy Management
From Individual Systems to a Grid-Interactive Building
Hotel Thermostats 101
Thermostats for Hotel Guest Rooms Explained
Frequently Asked Questions
What is a Guest Room Management System (GRMS)?
A GRMS is an advanced automation system that manages in-room functions like lighting, temperature, curtains, and entertainment devices. It provides seamless control for guests and staff, enhancing comfort and efficiency. At mySmart, our GRMS solutions include energy-saving thermostats that optimise room temperatures for tangible energy savings.
What's the difference between EMS and GRMS?
EMS (Energy Management System) is designed to turn the lighting and HVAC on or off based on room occupancy logic derived from, door position and motion detection logic. GRMS (Guest Room Management System), however, takes this a step further by actively modulating the room environment and includes a smart thermostat and lighting control, to match the guest’s presence and preferences. Both systems improve efficiency, but GRMS enhances the guest experience with more dynamic control.
Does the GRMS need to be integrated with the door lock?
No, this is a common misconception in the industry. GRMS does not rely on integration with door locks to function effectively. EMS & GRMS solutions operate independently of door lock systems, ensuring seamless performance without unnecessary complexity. Integrating the lock can bring some benefits to the locking systems operation, but none for the GRMS / EMS, hence its integration needs to be carefully considered, weighing up the pros and cons.
What is a NABERS rating for hotels, and why does it matter?
A NABERS rating measures the environmental performance of a hotel, including energy and water efficiency, waste management, and indoor air quality. It helps hotels benchmark their sustainability efforts, reduce operational costs, and attract eco-conscious guests. With mySmart’s GRMS solutions, your hotel can optimise energy and resource management, contributing to a higher NABERS rating.
Can GRMS/EMS work with all types of HVAC systems?
Different HVAC systems require different approaches to control however the solutions we provide are compatible with all HVAC systems, no matter the setup or age. We can ensure smooth integration to optimize energy efficiency while maintaining guest comfort.
Do hotels really need a GRMS?
How does mySmart enhance the guest experience?
mySmart provides intelligent room management systems that give guests full control over their environment, from lighting and climate to entertainment. Our solutions include contactless technology for a seamless, safe, and comfortable stay, while improving operational efficiency for hotel staff.
How can mySmart’s GRMS help improve my hotel’s NABERS rating?
How much can energy-saving thermostats reduce costs?
Can mySmart's GRMS solutions be retrofitted into existing hotels?
Yes, our GRMS solutions are designed to integrate seamlessly with existing hotel infrastructure. Whether you’re retrofitting a boutique property or a large resort, we can enhance your facility’s performance without extensive renovations.
What benefits does a GRMS provide for energy management?
Does the type or number of rooms in my hotel matter?
No, mySmart’s GRMS solutions are scalable and flexible. Whether you have 10 rooms or 1,000, we tailor our systems to your property’s specific needs, ensuring optimal performance regardless of size or type.
Is mySmart biased towards specific hospitality products?
Not at all. As a product-agnostic systems integrator, mySmart is committed to finding the best solution for your property. We partner with leading technology providers to deliver solutions tailored to your unique requirements.
Do mySmart's solutions include dashboards for monitoring and control?
Yes, most of our solutions include intuitive dashboards that provide real-time data on energy usage, room status, and system performance. If monitoring and data visualisation are a priority for your property, we can customise your system to include robust dashboard capabilities.