iRiS Software Systems is an award-winning provider of hospitality focused, guest facing services platform: GXP (Guest eXperience Platform) paired with beautifully designed guest apps.

iRiS aims to inspire hoteliers to ‘digitise’ their services using simple yet powerful software that integrates with their existing systems. iRiS’s constantly evolving platform and apps delivers an improved guest experience and increased revenue while reducing operational costs for every hotel.

Since 2018, the iRiS platform focus has turned to F&B ordering, helping hoteliers increase their order volume and average check size, whilst minimising the need for face to face contact, providing great return on investment.

iRiS customers include: Four Seasons, Marriott International, Mandarin Oriental Hotel Group, Oetker Collection, Soho House and The Star Entertainment Group.

GXP

GXP is at the heart of everything iRiS does.

GXP stands for Guest eXperience Platform, underlining the focus of delivering digital guest services for the hospitality industry.

GXP is cloud-hosted on Microsoft Azure and serves as a back end to hoteliers, delivering 5 key components:

  • Integrations to a wide rage of PMS, POS, SOS, Mobile Key, RMS, VoIP and IPTV used in the hospitality market,
  • Guest facing modules like F&B ordering, Service requests, Digital compendium and two-way guest/staff communications,
  • A content management system (CMS) for hoteliers to craft their guest facing content,
  • Ticketing system to manage guest requests and orders and
  • A set of APIs delivering a front end guest experience through iRiS’s off-the-shelf apps or the integration of these experiences into third party apps using iRiS SDK.

iRiS Guest Apps

Connected to GXP, iRiS Guest Apps deliver the front end experience guests expect when staying at a hotel.

From every iRiS Guest App, the following key common features are available as standard:

  • Home page promoting most used sections of the app and banners for special offers
  • Property compendium/Hotel directory
  • A set of customisable guest facing content from the hotel or their partners to promote tours, activities or any services provided by the property
  • Service requests for front office, concierge, Spa, housekeeping or maintenance
  • F&B ordering for in-room dining, delivery to sun loungers or tables, or pick-up at dining outlets

Optional iRiS Guest Apps features include:

  • Mobile Key (works only for mobile products)
  • Room control (HVAC, lights, blinds and curtains)
  • IPTV remote control and streaming
  • Telephone
  • Personalised content by room
  • External web based integrations (table booking, press reader, spa slot reservation systems)

iRiS Guest Apps are available in 3 separate products, covering all major use cases: iRiS Guest Web, iRiS Guest Mobile and iRiS Guest Room.

iRiS Guest Web:

  • Web app accessible via a QR Code or simplified URL on guest devices using their browser
  • Great as a Web F&B ordering solution

iRiS Guest Mobile:

  • Native mobile app for iOS & Android
  • Great for mobile key and staying in touch with guests
  • Can feature multiple properties in a single app

iRiS Guest Room:

  • Room paired tablet app (iPad & Android tablet)
  • Great for room control
  • Luxury properties favourite

iRiS Web Valet

iRiS Web Valet is a mobile website, that gives your guests easy access to all your hotel’s services and facilities via any browser or any device without the need to download an app.

It is accessible via a web link on your hotel’s Wi Fi landing page and enables guests to interact with your hotel in their preferred language, from purchasing in-room dining, shopping for gifts, booking spa treatments to controlling their in-room TV and environment.

iRiS Web Valet

The iRiS Mobile Valet app enables hotels to offer a world-class guest services application which guests can easily download to their own tablet or smartphone device, and works on both Android and iOS.

The app delivers a world of opportunity for hoteliers by creating previously unseen revenue opportunities and offering guests a new level of convenience and control.

iRis Guest Valet

iRiS Guest Valet is an in-room guest services app for iPad and Android tablets.

Designed to replace the traditional in-room guest welcome pack, this engaging application interfaces with your existing hotel systems and brings your property’s services and facilities to life in your guests’ hands.

A truly interactive application, iRiS Guest Valet provides guests with the opportunity to order services and book facilities such as room service, restaurant reservations, spa treatments and in-room shopping, in addition to third-party attractions such as theatre tickets and local tours.

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