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Interel

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mySmart is proud to be an Australian Distributor for Interel, a global leader in Guest Room Management Systems (GRMS) and energy management for the hospitality industry.

Interel delivers an advanced, fully integrated ecosystem for guestroom automation and energy management, built around its Hotel of Things™ platform. At the heart of Interel’s offering are its EOS smart thermostats, ETERNA metallic keypads, and Room Management System touch panels, engineered to balance guest comfort with energy efficiency through advanced occupancy detection and deep Property Management System (PMS) integration.

Paired with the INTEREL.io cloud dashboard, Interel can give hotels centralised, real-time visibility and control across a single room, a whole property, or an entire portfolio. Deployed in dozens of countries and used by tens of millions of guests worldwide, Interel is trusted by major hospitality brands including Accor, Marriott, IHG and Hyatt, and continues to set the standard for guest room automation – making rooms smarter, greener and easier to manage from anywhere.

EOS Smart Thermostats & Room Control

Interel’s EOS Series thermostats are designed to deliver precise climate control while minimising energy waste, and double as an in-room IoT hub for a growing range of connected devices. Key features include:

  • Advanced Occupancy Detection: EOS thermostats use a built-in environmental fusion sensor and rich sensor data to automatically adjust temperature, lighting and other settings based on whether a room is genuinely occupied, cutting energy use during vacant periods without compromising guest comfort.
  • Seamless PMS & Lock Integration: Interel integrates with leading Property Management Systems and door lock brands to synchronise room status, automate check-in/check-out adjustments, and support digital key solutions, extended stays and lost-card deactivations from a single interface.
  • In-Room IoT Hub: EOS acts as a hub for connected devices such as smart locks, leak sensors and smoke detectors, removing the need for separate hardware in every room, while its app-based one-touch commissioning allows an upgrade to be completed in around 20 minutes per room.
  • Guest Room Management System (GRMS): For luxury new-build and deep-renovation projects, Interel’s full GRMS extends control to lighting scenes, drapery, guest service requests (Do Not Disturb / Make Up Room) and bedside touch panels, all fully customisable in colour, icon set and finish to match any interior design brief.

ETERNA Metallic Keypad

For properties seeking a more architectural, high-end alternative to a traditional touch panel, Interel’s ETERNA is a precision-machined metal keypad that brings smart room control into refined interior spaces without looking like “technology” at all. Key features include:

  • Premium Metal Craftsmanship: Every ETERNA keypad is machined from premium metal and available in a range of finishes (including Obsidian, Carbon Black, Grain Field, Desert Gold, Ardesia and Grey Scighera), with softly back-lit, laser-cut icons and text that can be customised in typography and language to suit any brand or interior brief.
  • Far-Field Proximity Sensing: ETERNA stays discreet when idle and lights up the instant a guest approaches — the only metallic keypad on the market to achieve this level of proximity sensing, matching the responsiveness of Interel’s glass touch range.
  • Kandela Built-In Night Light: A smart, motion-activated night light built directly into the keypad, removing the need for extra wiring, separate motion sensors and additional fixtures. It can be used as a night light, accent light or programmed for other purposes, and switched on or off at any time.
  • Adaptive Brightness: Backlit icons automatically adjust to ambient light levels, staying visible when needed and unobtrusive when not.
  • Flexible Configuration: Available in 1 to 8 button layouts, in horizontal or vertical orientations, with optional international power sockets and USB fast charging. Horizontal designs can also incorporate a built-in thermostat.
  • Full Interel Smarts Built In: Despite its refined exterior, ETERNA carries the same flexible programming, seamless integrations and intelligent automations as the rest of the Interel ecosystem, giving guests intuitive control over lighting, HVAC, curtains and guest services (Do Not Disturb / Make Up Room) from a single keypad.

ETERNA is best suited to luxury and design-led properties where a visible “smart panel” would clash with the interior design — giving operators the same GRMS functionality as Interel’s touch panel range, in a form that feels inherent to the architecture rather than bolted onto it.

INTEREL.io Energy Management Dashboard

The INTEREL.io platform is a cloud-based, centralised dashboard that connects to every Interel device on a property, giving engineering, housekeeping, IT and front-desk teams real-time visibility tailored to their role:

 

  • Real-Time Monitoring: INTEREL.io surfaces room conditions, occupancy and guest-service status as they happen, along with online/offline and battery status for every connected device.
  • Analytics and Reporting: The platform turns room performance and energy-use data into actionable insights, helping properties target the areas with the greatest savings potential.
  • Workflow Integration: INTEREL.io connects directly to workflow systems such as HotSOS, Knowcross and FCS, so guest requests and room status changes reach the right staff instantly, streamlining housekeeping and maintenance.
  • Portfolio-Level Control: Settings for HVAC, seasons and energy management can be updated for a single unit, a group of rooms, or an entire portfolio at once, giving multi-property operators centralised, consistent control.

Interel’s smart thermostats, ETERNA keypads and INTEREL.io dashboard are built for hospitality but scale naturally into any managed-living environment where energy efficiency and centralised control matter:

 

  • Hotels: From select-service properties focused on operational efficiency to five-star resorts built around guest experience, Interel’s GRMS gives guests intuitive control over lighting, temperature and in-room services, while occupancy-based automation keeps rooms efficient when empty and ready the moment a guest returns. For luxury and design-led properties, ETERNA extends this same control into a precision-machined metal keypad that blends seamlessly into refined interiors. Role-based INTEREL.io dashboards let engineering, housekeeping and front-desk teams monitor an entire property from one screen, cutting manual checks and helping staff respond to issues before guests notice them.
  • Student Accommodation: The same EOS thermostats and INTEREL.io platform extend to student housing and other multi-dwelling-unit (MDU) living spaces, giving operators centralised control of HVAC, lighting and connected devices across every unit. Automated occupancy detection helps reduce energy waste across large, high-turnover portfolios, while portfolio-level reporting gives operators the visibility needed to manage many units efficiently with lean on-site teams.
  • Sustainability and Cost Savings: Across both hotels and student accommodation, Interel’s occupancy-based energy management can reduce HVAC energy consumption by up to 35%, helping operators meet sustainability targets while improving their bottom line.

Interel combines decades of hospitality-focused engineering with a genuinely integrated platform, giving property owners and operators a single, trusted partner for guest room automation:

  • The Most Integrated GRMS in the Industry: Interel’s connectBsmart™ IoT infrastructure and Hotel of Things™ ecosystem connect thermostats, lighting, door locks, PMS, workflow systems and more into one platform, removing the cost and complexity of siloed point solutions.
  • Proven at Scale: Interel’s solutions are deployed across dozens of countries and used by tens of millions of guests, and its GRMS is an approved or preferred solution for major hospitality brands including Accor, Marriott, IHG and Hyatt.
  • Built for Every Property Type: A modular design lets operators start with core energy management and add lighting control, bedside touch panels, guest-service requests and more as needs grow, making Interel equally suited to boutique hotels, luxury resorts, large portfolios and student accommodation.
  • Deep, Bidirectional Integrations: Interel’s integrations with PMS, door lock and workflow-system providers exchange real data and events rather than surface-level triggers, enabling features like digital key, lost-card deactivation, low-battery alerts and automated housekeeping prioritisation.
  • Fast, Low-Disruption Installation: App-based one-touch commissioning allows an EOS thermostat upgrade to be completed in around 20 minutes per room, and installation can be scheduled around a property’s daily housekeeping routine, minimising rooms taken out of service.
  • Fully Customisable Design: With hundreds of RAL colours, an extensive icon library, and the ability to create bespoke icon sets or match existing FF&E, Interel’s hardware can be tailored to fit any interior design brief. For properties wanting a more architectural finish, ETERNA brings this same customisation to a premium metal keypad, with a range of finishes, laser-cut icons and typography that can be tailored to any brand identity — from budget-conscious refurbishments to the most luxurious new builds.

 

Together, Interel’s EOS thermostats, ETERNA keypads, GRMS touch panels and INTEREL.io platform offer a scalable solution for hotels and student accommodation alike. With deep PMS and lock integrations, proven global deployment, and a fully customisable design approach, Interel gives operators the tools to reduce energy costs, simplify operations and elevate the guest experience across a single property or an entire portfolio.

Explore our GRMS projects:

Frequently Asked Questions

What are the benefits of using Interel EOS thermostats in hotel rooms?

 

INTEREL.io gives hotel staff a centralised, real-time view of every thermostat and room status from one platform, with analytics that surface energy trends and guestroom performance to support smarter decisions.

 

Yes. INTEREL.io is cloud-based, giving hotel staff secure remote access to monitor, adjust and respond to guestroom conditions from anywhere.

 

INTEREL.io provides data on energy usage, occupancy trends, room temperature, device status and battery health, supporting proactive maintenance and more targeted energy strategies.

 

Yes. Interel’s EOS thermostats scale from select-service and mid-market hotels through to luxury resorts and multi-property portfolios, with a modular approach that lets each property choose the features it needs.

Yes. Interel’s EOS thermostats deliver reliable occupancy-based climate control and energy savings as a standalone solution. Pairing them with the full Guest Room Management System and INTEREL.io unlocks additional guest-experience features, bedside control panels and portfolio-level analytics.

 

Yes. As an Interel’s Australian Distributor, mySmart supports existing Interel systems already installed in Australian properties, including troubleshooting, system upgrades and ongoing maintenance, so properties don’t need to go offshore for support.

Yes. mySmart works with developers, builders and hoteliers on new construction projects from the design stage, as well as retrofit and refurbishment projects that upgrade existing thermostats, controls or room management systems with minimal disruption to operations.

Yes. mySmart offers local servicing and technical support for Interel GRMS and EOS installations across Australia, backed by mySmart’s own service teams in Sydney, Melbourne and Perth.

 

Yes. As the Australian Exclusive Distributor, mySmart can hold and supply genuine Interel spare parts and replacement components locally, removing the delays and costs of importing parts directly from overseas.