Choose from a range of programs according to your needs, knowing we support all major systems.

Our range of programs have been designed to provide Facility Managers and Owners with peace of mind and continuity of building functionality for the duration of 12 months. If you require a more tailored approach don’t hesitate to contact us with your specifications.

System Health CheckAnnualBiannualBiannual
Onsite system training (1 session up to 4 hours)
Update system firmware and software to latest builds, as necessary
Retrieve and analyse system logs, if available
Visually inspect Head End PC, update necessary drivers, backup logs and database files, run PC diagnostic test
Inspect and confirm operation of all interface gateways (i.e AV, BACnet, Modbus, PMS etc)
Secure storage of all system database files and documentation
Maintenance Report
Creation and management of system as built documentation
Complimentary onsite visits for breakdown or modifications (for up to 4 hours onsite)124
Guaranteed phone technical assistance during business hours.Within 2 hoursWithin 2 hoursWithin 1 hour
Guaranteed onsite service response timeWithin 3 business daysWithin 2 business daysWithin 1 business day
Replacement partsOrdered inOrdered inOn hand
Establish remote access connection
Weekly remote system diagnostic checks
Immediate notification of system problems identified in diagnostic check
Monthly email notification of diagnostic check report
Monthly remote backup of onsite system database
Remote client requested system changes (up to 8 hours)
Remote data logging of system traffic
Discount for 24 month contract (5%)
Discount for 36 month contract (10%)