Choose from a range of programs according to your needs, knowing we support all major systems.
Our range of programs have been designed to provide Facility Managers and Owners with peace of mind and continuity of building functionality for the duration of 12 months. If you require a more tailored approach don’t hesitate to contact us with your specifications.
| ACTION | ESSENTIALS | ESSENTIALS PLUS | PREMIUM |
|---|---|---|---|
| System Health Check | Annual | Biannual | Biannual |
| Onsite system training (1 session up to 4 hours) | • | • | • |
| Update system firmware and software to latest builds, as necessary | • | • | • |
| Retrieve and analyse system logs, if available | • | • | • |
| Visually inspect Head End PC, update necessary drivers, backup logs and database files, run PC diagnostic test | • | • | • |
| Inspect and confirm operation of all interface gateways (i.e AV, BACnet, Modbus, PMS etc) | • | • | • |
| Secure storage of all system database files and documentation | • | • | • |
| Maintenance Report | • | • | • |
| Creation and management of system as built documentation | • | • | |
| Complimentary onsite visits for breakdown or modifications (for up to 4 hours onsite) | 1 | 2 | 4 |
| Guaranteed phone technical assistance during business hours. | Within 2 hours | Within 2 hours | Within 1 hour |
| Guaranteed onsite service response time | Within 3 business days | Within 2 business days | Within 1 business day |
| Replacement parts | Ordered in | Ordered in | On hand |
| Establish remote access connection | • | ||
| Weekly remote system diagnostic checks | • | ||
| Immediate notification of system problems identified in diagnostic check | • | ||
| Monthly email notification of diagnostic check report | • | ||
| Monthly remote backup of onsite system database | • | ||
| Remote client requested system changes (up to 8 hours) | • | ||
| Remote data logging of system traffic | • | ||
| Discount for 24 month contract (5%) | • | • | • |
| Discount for 36 month contract (10%) | • | • | • |
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